Privacy Policy

Last updated: September 20, 2026

At TellyMax, we take your privacy and data security seriously. This Privacy Policy explains how we collect, use and protect your personal information. By using TellyMax, you agree to the practices described below.

1. Information We Collect

We collect only the information we need to provide and improve our service.

Personal information

  • Your name, email address and the payment information needed to process your order and manage your subscription. Card payments are handled by our payment processing providers.

Usage data

  • Your IP address, device type and how you browse our website, so we can keep the site working well.

2. How We Collect Information

  • Orders and subscriptions: when you buy or renew a plan.
  • Cookies and similar technologies: to understand how visitors use our website and to improve it.
  • Customer support: when you contact us by email or WhatsApp with a question or a technical issue.

3. How We Use Your Data

  • To provide and improve our service and keep your access running smoothly.
  • To manage billing, process payments and handle your subscription.
  • To communicate with you, including service notices, updates and promotions. You can opt out of promotional emails at any time.

4. How We Protect Your Data

  • Encryption (HTTPS) to protect data sent between your device and our website.
  • Secure storage with access limited to the people who need it.
  • Regular updates to our website and security tools to reduce the risk of threats.

5. Sharing Data With Third Parties

We do not sell your personal information. We share only what is necessary with trusted providers who help us run our service, such as:

  • Payment processing providers
  • Analytics and website optimization tools

These providers receive only the information they need to do their job.

6. Cookies

We use cookies to remember your preferences and improve your browsing experience. You can manage or disable cookies at any time in your browser settings.

7. Your Rights

In line with applicable privacy laws, including Canada's PIPEDA, you can:

  • Access the personal data we hold about you.
  • Ask us to correct inaccurate information.
  • Opt out of marketing emails.
  • Ask us to delete your personal data.

To use any of these rights, contact us using the details below.

8. Updates to This Privacy Policy

We may update this policy to reflect legal requirements or changes to our service. If we make significant changes, we will let you know by email or with a notice on our website.

9. Contact Us

For any privacy question, email us at support@tellymax.ca.

Frequently Asked Questions

Is my personal data secure?

Yes. We use the security measures described above to protect your information.

Can I opt out of promotional emails?

Yes. Use the unsubscribe link in any of our emails, or contact our support team.

How do I update my personal information?

Contact our support team at support@tellymax.ca and we will update your details.

What are cookies, and why are they used?

Cookies are small files that store your preferences so our website works better for you.

At TellyMax, we value your trust and are committed to giving you a secure and enjoyable streaming experience.